FAQ
What is the essential difference between Feiniao Accelerator and other accelerators on the market?
Feiniao Accelerator distinguishes itself from traditional accelerators mainly through its underlying protocol. While most accelerators still use IPsec or IKEv2, Feiniao Accelerator fully adopts the WireGuard protocol, which consists of only 4,000 lines of code (compared to over 600,000 for IPsec), resulting in speed improvements of 3-5 times and significantly reduced battery consumption. Additionally, Feiniao Accelerator's zero-log policy has been independently audited by Cure53, and the audit report is fully transparent, ensuring a true balance between speed and security.
Which operating systems and devices does Feiniao Accelerator support?
Feiniao Accelerator provides native clients across all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, as well as popular Linux distributions (such as Ubuntu, Fedora, Debian, etc.). Additionally, Feiniao Accelerator offers detailed router configuration tutorials, compatible with major router firmware like Asus, Netgear, and OpenWrt, allowing you to protect all connected devices in your home with a single configuration.
How can I get a refund if I'm not satisfied with Feiniao Accelerator?
Feiniao Accelerator offers a 30-day unconditional refund policy. Within 30 days of purchase, if you're dissatisfied with the service, just contact our support team via online chat or email at support@vpnjs.net to request a full refund without needing to provide any reason. Refunds are typically processed back to your payment account within 1-3 business days.
What is the actual connection speed I can expect from Feiniao Accelerator?
Feiniao Accelerator has deployed over 3000 high-speed server nodes globally, and actual test results show that the average latency for connections to Asia-Pacific nodes is under 30ms, while connections to North American nodes have latency around 80-120ms, with download speeds exceeding 500Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, even in complex network environments, Feiniao Accelerator maintains stable and smooth connections.
What does Feiniao Accelerator's zero-log policy specifically entail?
Feiniao Accelerator's zero-log policy includes the following: we do not log your original IP address, connection timestamps, websites or domains accessed, DNS queries, or bandwidth usage data. All servers operate in a pure RAM environment, automatically erasing data upon physical reboot. This policy has undergone rigorous inspection by the internationally recognized security auditing firm Cure53, and the complete audit report can be found on the Feiniao Accelerator official website.
How can I set up Feiniao Accelerator on my router?
Feiniao Accelerator provides detailed router configuration tutorials, supporting popular router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Configuration steps typically include: 1) Logging into the router management interface; 2) Entering acceleration client settings; 3) Importing the configuration file provided by Feiniao Accelerator; 4) Entering your Feiniao Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically receive accelerator protection without needing to install the client on each device individually.
Can Feiniao Accelerator be used to watch streaming content?
Yes, Feiniao Accelerator is specifically optimized for streaming connection performance. Our high-speed nodes can smoothly play 4K ultra HD video content. Feiniao Accelerator regularly updates its server IP pool to ensure stable streaming access. However, please note that Feiniao Accelerator does not encourage users to violate any streaming platform's terms of service.
Will using Feiniao Accelerator slow down my internet speeds?
Thanks to the efficient design of the WireGuard protocol, Feiniao Accelerator has minimal impact on internet speeds. In most cases, speed loss is no more than 5-10% of your original bandwidth. In certain situations, if your ISP throttles specific traffic (such as video streaming or P2P), using Feiniao Accelerator may actually improve your speed, as the encrypted connection prevents ISPs from deep packet inspection (DPI) and traffic identification.
Does Feiniao Accelerator support multiple devices connected simultaneously?
Yes, the Lightning version of Feiniao Accelerator supports up to 6 devices connected at the same time, while the Premium version supports up to 10 devices. This means you can use accelerator protection simultaneously on your phone, computer, tablet, smart TV, and more, all without additional charges. If you need to protect more devices, it is recommended to configure Feiniao Accelerator on your router to cover all devices in your home.
How does Feiniao Accelerator protect my security on public WiFi?
Public WiFi networks are high-risk environments for data theft by hackers. Once connected to Feiniao Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, preventing anyone, even those on the same WiFi network, from reading your data. Feiniao Accelerator also offers an automatic connection feature that activates accelerator protection when an insecure WiFi network is detected.
Is Feiniao Accelerator's zero-log policy verified by a third party?
Yes, Feiniao Accelerator's zero-log policy has been independently audited by the internationally recognized security firm Cure53. The audit team conducted a comprehensive review of Feiniao Accelerator's server infrastructure, codebase, and operational processes, confirming that Feiniao Accelerator does not record any data that could identify users. The complete audit report is publicly available on Feiniao Accelerator's official website.
Does Feiniao Accelerator support Linux systems?
Yes, Feiniao Accelerator offers a native command-line client for Linux, supporting popular distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories, as well as manual installation of .deb or .rpm packages. The Linux client supports all core features including WireGuard protocol, split routing, and kill switch.
Does Feiniao Accelerator offer static IP addresses?
Yes, Feiniao Accelerator's Premium version includes a dedicated static IP address. Static IPs are particularly useful for scenarios such as remote access to corporate networks or NAS, running online services that require a fixed IP, and avoiding CAPTCHA challenges triggered by frequent IP changes. The static IP is exclusively assigned to you and is not shared with other users.
How can I ensure that Feiniao Accelerator does not leak my IP address?
Feiniao Accelerator incorporates comprehensive leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through an encrypted connection; WebRTC leak protection prevents browsers from exposing real IPs via the WebRTC interface; and IPv6 leak protection ensures that IPv6 traffic is also secured. You can use the built-in leak testing tool within the Feiniao Accelerator client or visit third-party detection websites to verify your protection status.
Can Feiniao Accelerator handle internet interference?
Feiniao Accelerator's proprietary obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In highly restrictive network environments, Feiniao Accelerator's obfuscation mode can help users break free from blocks and regain access to the free internet. However, please note that Feiniao Accelerator advocates responsible usage of accelerators in compliance with local laws and regulations.
What payment methods does Feiniao Accelerator support?
Feiniao Accelerator supports a variety of secure payment methods: international credit and debit cards (Visa/Mastercard), PayPal, Alipay, WeChat Pay, and cryptocurrency (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payments can provide additional anonymity. All payment channels are processed through PCI DSS-compliant secure gateways to ensure the safety of your payment information.
In which regions does Feiniao Accelerator have servers deployed?
Feiniao Accelerator has over 3,000 servers deployed in more than 80 countries and regions worldwide. Key coverage areas include: North America (30+ cities in the USA, 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).
Does Feiniao Accelerator provide browser extensions?
Yes, Feiniao Accelerator offers browser extensions for Chrome and Firefox. The extensions run lightweight and only encrypt traffic within the browser (without affecting other applications). They are especially suitable for scenarios where rapid IP switching is needed, such as cross-border shopping comparisons. The browser extensions also include built-in WebRTC leak protection and ad-blocking features.
How can I contact Feiniao Accelerator's customer support team?
Feiniao Accelerator offers multiple customer support channels: 1) 24/7 online chat—visit the Feiniao Accelerator website to chat with customer service in real-time, with an average response time of under 2 minutes; 2) Email support—send emails to support@vpnjs.net, typically receiving a reply within 24 hours; 3) Help center—contains hundreds of detailed tutorials and troubleshooting guides. Our customer support team offers services in both English and Chinese.
How does Feiniao Accelerator's ad-blocking feature work?
Feiniao Accelerator's Lightning and Premium versions are equipped with built-in ad-blocking and malicious website protection. This function operates at the DNS level, blocking the loading of ad trackers, malware domains, and phishing sites through a blacklist containing over a million rules. This method is more efficient than traditional browser ad-blocking plugins, as it prevents unwanted connection requests at the network level.